Cancellation & Refund Policy

Deposits

A 50% deposit is required to reserve your rental. The deposit holds your equipment for your event date and is applied to your total. The card you pay the deposit with is kept on file, and the remaining balance is charged to it when your rental is delivered, unless you’ve already paid it or arranged to pay another way.

Cancellations

• More than 72 hours before your event: full refund of everything you have paid, including your deposit.
• Within 72 hours of your event: your deposit is non-refundable, because by then your equipment has been held off the calendar and we’ve turned other customers away. Anything you paid beyond the deposit is refunded.
• If we have to cancel: full refund of everything you have paid, deposit included.

To cancel, call or text us at (765) 421-8359 or email alvarezpartyrentals130@gmail.com as early as you can. Refunds are issued to the original payment method and typically appear within 5–10 business days.

Weather

Inflatables cannot be operated safely in high winds, lightning, or severe weather. If conditions make setup unsafe, we will contact you to reschedule. Weather cancellations are handled as a credit toward a future rental date rather than a cash refund, and are not subject to the 72-hour window above.

Damage

Normal wear is expected and never charged for. Damage beyond normal use — tears, missing equipment, or damage caused by misuse — may be charged per the signed damage and liability waiver.

Questions

We would much rather talk it through than have you guess. See our FAQ or contact us.